Responsible Gaming
at c7666

1. Our Commitment to Responsible Gaming

At c7666, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an enjoyable, freely chosen form of entertainment, and we are committed to ensuring that every player on our platform can engage safely and within their personal means. We recognise that, for a small number of people, gambling can become a problem that affects their health, relationships, and financial wellbeing. When that happens, it is our responsibility to provide the tools, information, and support needed to help.

c7666 serves players from across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we take our duty of care to every one of those players seriously. Our responsible gaming programme encompasses strict age verification, flexible account controls, a comprehensive self-exclusion scheme, and direct access to support resources at every hour of the day.

We ask all players to approach gambling in the same spirit: treat it as entertainment, set a personal budget before you play, and never bet money you cannot afford to lose. If at any point you feel that your gambling is getting out of hand, please use the tools described on this page or contact our support team without delay.

2. Age Restriction — 18+ Policy

The c7666 platform is strictly for adults aged 18 years and above. We enforce this requirement without exception. Gambling by minors is illegal and harmful, and c7666 takes a zero-tolerance approach to any attempt by underage individuals to access our services.

Mandatory Age Verification (KYC)

Every new c7666 account is subject to Know Your Customer (KYC) age verification. Before a withdrawal can be processed — and in many cases before a first deposit is accepted — players are required to submit a copy of a valid government-issued identity document confirming their date of birth. Accepted documents include the National Identity Card (NID) issued by the Bangladesh Election Commission, a valid Bangladeshi passport, or a driver's licence issued by the Bangladesh Road Transport Authority (BRTA).

If the submitted documents cannot be verified, or if there is any indication that the account holder may be under the age of 18, c7666 will suspend the account and freeze all associated funds pending further investigation. Any funds deposited by a player who is found to be under 18 will be returned and the account permanently closed.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to take steps to prevent minors from accessing the c7666 platform. Practical measures include logging out of your account after every session, using a strong and unique password that others cannot guess, and enabling parental control software on shared devices. Free parental control tools are available from most internet service providers and device manufacturers.

3. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise, particularly in its early stages. It is not defined by how much money is spent or how frequently a person gambles — it is defined by whether gambling is causing harm. Understanding the warning signs is the first step toward getting help.

The following behaviours are commonly associated with problem gambling. If you recognise any of these patterns in yourself, we encourage you to use our self-exclusion tools or contact support immediately.

• Spending more money on gambling than you originally planned or can afford to lose
• Borrowing money, selling possessions, or neglecting financial obligations in order to gamble
• Chasing losses — continuing to gamble after losing in an attempt to win the money back
• Feeling irritable, anxious, or restless when you are not gambling or when you try to stop
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Neglecting work, family, or other important responsibilities because of gambling
• Using gambling as a way to cope with stress, depression, loneliness, or other difficult emotions
• Repeatedly failing to reduce or stop gambling despite wanting to
• Gambling with money set aside for essential expenses such as rent, food, or utility bills
• Feeling a persistent preoccupation with gambling — thinking about past bets or planning the next session

4. Self-Assessment Checklist

The questions below are adapted from widely used responsible gaming self-assessment tools. Answer honestly — the results are for your own reflection only. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or use the self-exclusion tools available on your c7666 account.

5. Responsible Gaming Tools

c7666 provides a comprehensive suite of responsible gaming tools that are accessible directly from your account settings panel at any time. These tools are designed to give you complete control over your gambling activity without requiring lengthy approval processes or waiting periods. All limit reductions and protective measures take effect immediately upon activation.

6. Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your gambling spend at c7666. Deposit limits allow you to define the maximum amount of Bangladeshi Taka (৳) you can add to your c7666 account over a specified period, giving you a hard ceiling on how much you can ever put at risk.

How Deposit Limits Work

You can set a daily, weekly, or monthly deposit limit from your account settings at any time. The limit applies to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers. Once a limit is in place, the c7666 system will automatically decline any deposit attempt that would take you over your chosen threshold for that period.

Reducing a Limit

If you want to reduce your deposit limit, the change takes effect immediately. For example, if you currently have a weekly deposit limit of ৳10,000 and you reduce it to ৳5,000, the new lower limit applies from the moment you confirm the change.

Increasing a Limit

In line with responsible gaming best practice, requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reflect on the decision and ensures that increases are not made impulsively in the heat of a session.

Removing a Limit

If you wish to remove a deposit limit entirely, this is treated in the same way as an increase. A 24-hour cooling-off period applies before the removal takes effect. If you change your mind during the cooling-off period, you can cancel the removal request and your existing limit will remain in place.

7. Time-Out & Self-Exclusion

Sometimes the most responsible decision is to step away from gambling entirely for a period of time. c7666 makes it straightforward to take a break — from a short 24-hour pause to a permanent exclusion — and we enforce all restrictions without exception.

Short-Term Time-Out

A time-out is a temporary suspension of your c7666 account. Available durations are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, you cannot log in to your account, make deposits, place bets, or access any gambling features on the platform. Your account and funds remain secure throughout. Time-outs can be activated immediately from your account settings or by contacting support.

Once a time-out is active, it cannot be cancelled or shortened. You must wait for the full period to expire before your account is reactivated. This is a deliberate feature — a time-out is only effective if it cannot be undone impulsively.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel they need a more sustained break from gambling. c7666 offers the following self-exclusion periods: 6 months, 1 year, 3 years, and permanent (indefinite) exclusion. To apply for self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and state your desired exclusion period.

Once self-exclusion is applied, your c7666 account is immediately suspended. You will not receive any marketing communications, promotional emails, or bonus offers during the exclusion period. c7666 takes all commercially reasonable steps to ensure that a self-excluded player cannot open a new account on the platform during their exclusion period.

Reactivation After Self-Exclusion

For exclusions other than permanent, reactivation of your account after the exclusion period expires is not automatic. You must contact support and make a deliberate, explicit request to reopen your account. A 24-hour reflection period applies before the account is reactivated. For permanent exclusions, reactivation is not available under any circumstances.

Permanent Self-Exclusion

If you choose permanent self-exclusion, your c7666 account will be closed indefinitely. This decision cannot be reversed. We recommend permanent self-exclusion for players who have identified a serious problem with gambling and who need a firm, irrevocable commitment to stop. If you are in crisis, please also seek support from one of the external organisations listed in Section 8 below.

8. Support & External Resources

c7666's support team is available around the clock to assist with any responsible gaming concern — whether that is activating a deposit limit, discussing a time-out, processing a self-exclusion, or simply talking through a concern. We treat all responsible gaming enquiries with the strictest confidentiality and without judgement.

Contact c7666 Support

For any responsible gaming matter, please reach out to our dedicated team. We aim to respond to all responsible gaming enquiries within one hour.

• Email: [email protected] (plain text — type this into your email client)
• Subject line for urgent matters: "Responsible Gaming — Urgent"
• Availability: 24/7, Bangladesh Standard Time (UTC+6)
• Response time: Within 1 hour for urgent responsible gaming requests; within 24 hours for general enquiries

Talking to Someone You Trust

Sometimes the most important step is simply talking to someone you trust — a family member, a close friend, or a community leader. Many people in Bangladesh who have experienced problem gambling have found that opening up to a trusted person was the turning point that allowed them to seek the help they needed. You do not have to face this alone.

Tips for Gambling Responsibly

The following guidelines reflect best practice for maintaining a healthy, enjoyable relationship with online gambling:

• Set a fixed entertainment budget before you play and never exceed it
• Only gamble with money you can comfortably afford to lose — never with money set aside for rent, food, bills, or family needs
• Set a time limit for each session and stick to it — use the session timer tool in your c7666 account settings
• Never chase losses — if you have reached your budget for the session, stop and log out
• Take regular breaks during play — step away from the screen, have a drink of water, and reset your focus
• Do not gamble when you are tired, upset, anxious, or under the influence of alcohol or other substances
• Keep gambling in perspective — it is entertainment, not a source of income or a solution to financial problems
• Check your transaction history regularly so you have a clear picture of how much you are actually spending
• Share your responsible gaming settings with a trusted person if you feel extra accountability would help
• If you are ever unsure whether your gambling is healthy, use the self-assessment checklist in Section 4 above